{"schema":"https://usefixlink.com/schemas/fixlink-guide.v1.json","schemaVersion":1,"type":"fixlink.publicGuide","url":"https://www.usefixlink.com/demo/reset-router-and-reconnect","handle":"demo","slug":"reset-router-and-reconnect","id":"guide_demo_router","title":"Reset the router and reconnect","summary":"A clean customer-facing guide for restoring a home or office Wi-Fi connection.","productArea":"Connectivity","audience":"customer","estimatedMinutes":4,"estimatedDuration":"PT4M","brand":{"name":"Northwind Support","accentColor":"#f0522d","showFooter":true},"safety":{"captureTypedValues":false,"redactedItems":2,"note":"Private values may be blurred or replaced with redacted placeholders. Do not infer, reconstruct, or request hidden values.","blurRules":[{"id":"password-fields","label":"Password fields","enabled":true,"reason":"password"},{"id":"payment-fields","label":"Payment and card fields","enabled":true,"reason":"payment"},{"id":"email-fields","label":"Email and personal fields","enabled":true,"reason":"email"},{"id":"token-fields","label":"Token and secret fields","enabled":true,"reason":"custom"}]},"steps":[{"position":1,"id":"step_1","title":"Check the router lights","instruction":"Confirm the power light is solid and the internet light is either solid or blinking. If the power light is off, plug the router into a working outlet.","callout":"Do not press the reset pinhole yet. Start with a normal power cycle.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":2,"id":"step_2","title":"Restart the router","instruction":"Unplug the router power cable for 20 seconds, then plug it back in. Wait up to two minutes for the internet light to return.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":3,"id":"step_3","title":"Reconnect to Wi-Fi","instruction":"Open Wi-Fi settings on the device and reconnect to the network name printed on the router label or provided by support.","hasScreenshot":false,"sensitiveWarnings":[]},{"position":4,"id":"step_4","title":"Send the result back","instruction":"If the device reconnects, choose Yes below. If it still fails, choose No and include the exact light pattern on the router.","hasScreenshot":false,"sensitiveWarnings":[]}],"feedback":{"solved":19,"notSolved":3,"views":248},"agentInstructions":["Present one step at a time unless the user asks for the full checklist.","Preserve the step order and do not skip confirmation steps.","Never guess redacted, blurred, private, token, account, payment, or credential values.","If a step cannot be completed, ask the user for the visible state or advise them to contact the support team that shared the guide."]}